Right now, Jamba Juice is having this buy 1 smoothie get another free deal that goes on until July 4th. The website link was sent out in the Jamba Juice e-newsletter last Tuesday, and it has since been spread all over the internet through deal sites and whatnot. Being an internet coupon, you can use it multiple times. However, considering how expensive Jamba Juice smoothies are, I’m pretty sure even at half price, they’re not losing anything with the promotion.
Last Wednesday, the first day after the coupon was sent out, my co-workers (Ted, Mike, Bobby) and I went to give this coupon a go at the local Jamba Juice near work (the one on Camden and Union). We went in the middle of the day, ditching work to partake in this deal. Ted and I went up to the register first, as we were going to split the coupon. When the girl at the register got the coupon, she looked at hesitantly, but in a familiar manner (like she had already seen it 20 bazillion times that day). Register girl showed manager girl the coupon, and manager girl told us that we couldn’t use the coupon. Manager girl said she got a message from the higher ups that they were not to accept this coupon until the next day. I mentioned that coupon doesn’t say anything about a start date on it. She said it was leaked early (or something) and that it had been spread all over the internet. That really confused me, since 1) the coupon didn’t have a start date, 2) other people online had mentioned using it without problems, 3) using this coupon one day early doesn’t hurt their business, and 4) the website/coupon was put up and sent out in a newsletter “early” by Jamba Juice. Ted said he was still going to get a smoothie since he was thirsty anyway and already here, and I followed suit. Mike and Bobby opted for Coldstone next door instead. As Ted and I drank our smoothies, he said he was going to write to Jamba Juice about this (inspired by my Best Buy experience), and I told him I was going to do the same. I mean, it was totally bait and switch, and buying the smoothie, I officially fell for it. I wouldn’t have ditched work to go to Jamba Juice if it weren’t for that coupon. Of course, when I got back to work, I wasted half an hour to write a complaint email through the Jamba Juice website :P I just told them what happened, when it happened, and why it doesn’t make sense. I don’t expect anything from this; I never expect anything from email complaints.
Surprise, surprise, two days later, I get an email response from Jamba Juice. Their customer service says they want to assure me that the coupon is totally legit, and that the district manager has been contacted for “extra training and coaching immediately” (*whip cracks*), so there should be no problem using the coupon in the future. AND they’re sending me a free smoothie coupon. Sweet! I know it costs them nothing to give me a free smoothie (especially since they were supposed to give me one in the first place), but I really appreciated their (very quick) personal response and that they actually took in my feedback.
And that’s not the end of it. The next day, I get an email from the district manager for the South Bay stores. He apologizes for the problems with the coupon and said he identified the worker who was “not following our coupon redemption policy and will take appropriate action” (*more whip cracks*). He also assures me there will be no problems with the coupon in the future. Wow, I must say, that’s quite a follow-up for a free smoothie I didn’t get. I hope I didn’t get any of the girls at Jamba Juice into too much trouble; they weren’t rude or anything. But if someone was purposely ignoring the coupon for no reason, I think more training/discipline/whatever is certainly necessary. But why would someone do that? Why would anyone care? I really do not understand that. (And yes, I’ve worked in retail/food service before.) Anyways, major kudos to Jamba Juice customer service. Everybody go buy their smoothies (and don’t forget the coupon) :P
Speaking of customer service responses, I got another letter from Best Buy. A much more personalized and specific letter than the one that came with the gift card. It was very polite and friendly, apologizing for my experience and thanking me for the feedback. They also said they were going to take appropriate action and have people go through training (or something like that, I don’t have the letter in front of me at the moment). They also said to expect a $42 gift card in 3-5 weeks (or in reality, -1 week). Well, now that I know they actually read my letter and responded directly to my complaints, I guess their customer service is a-okay with me now. Maybe I’ll even try shopping at the Sunnyvale store at some point. Maybe.
I was going to complain about some girl cutting in line at Wendy’s on Friday, but I want to play some Pokemon. (I got Pokemon Diamond for Kelvin today at the Toys’R'Us buy 2 DS games get 1 free sale this week, and he’s trying to catch up to where I am in the game. Can’t let that happen.) But if some little ho-bag cuts in front of your line using some sad-puppy-dog face/voice to convince the register person with some bullshit excuse about not being able to order through the drive-thru (“I only want a junior cheeseburger and small fries!”), make sure to bitch-slap her, okay?
New thing I learned today: Shiny Pokemon are Pokemon with an alternate color. The chances of meeting one in the wild or breeding one in Pokemon Diamond/Pearl is 1 in 8192.